The Fire TV Stick is a great device for streaming content to your TV, but sometimes you may encounter an error message that says “Home is Currently Unavailable. A network error has occurred. To check the connection on your Fire TV, go to Settings > Network and follow the instructions. If the problem persists, please contact Amazon Customer Service.“
This can be annoying, but fortunately there are a few things you can try to fix the issue. In this tutorial, I will walk you through the steps to take in order to resolve this problem.
How to Fix “Home is Currently Unavailable” on Fire TV Stick?
If you’re seeing the “Home is Currently Unavailable” error message on your Fire TV Stick, there are a few methods you can try to fix the issue. First, check your internet connection and make sure that there are no issues with your network.
If the problem persists, try registering or deregistering your device with Amazon. You should also check for updates and install any that are available. If you have too many apps open at the same time, try force stopping some of them.
There may be an issue with the HDMI port that your Fire TV Stick is plugged into. Try unplugging the device and plugging it into a different port.
Internet Connection
The first thing you should check is your internet connection. Make sure that your Fire TV Stick is connected to the internet and that there is no issue with your router or network. To do this, go to Settings > Network on your Fire TV Stick and check network status by pressing the Play/Pause button.
If the test fails or if you see an error message, try restarting your router and then your Fire TV Stick.
Top Tip Restart your Fire TV Stick by unplugging it from the power source and plugging it back in. Once it’s booted back up, check to make sure your internet is working by opening another app or website.
Registration Problems
Another potential issue could be that your Fire TV Stick is not properly registered with Amazon. To fix this, go to Settings > Account & Profile Settings > Register or deregister your device and follow the instructions.
Once you have registered your device, try restarting it and see if the error message appears again.
Outdated Software
It is likely that your Fire TV Stick’s software is out of date. To check for updates, go to Settings > My Fire TV > Install Update and follow the instructions.
If there is an update available, install it and then restart your Fire TV Stick.
Too Many Apps
If you have too many apps installed or open at the same time, it can cause problems with your Fire TV Stick. To fix this, go to Settings > Applications > Manage Installed Applications and Uninstall or Force Stop any unnecessary apps.
HDMI Port Issue
If you’re still seeing the error message, there may be an issue with the HDMI port that your Fire TV Stick is plugged into. Try unplugging the device and plugging it into a different port. If possible, try using a different HDMI cable as well.
How to Reset your Fire TV Stick?
In the event that you’re still seeing the “Home is Currently Unavailable” message, it may be time to reset your Fire TV Stick.
Soft Reset
To soft reset your Fire TV Stick, press and hold both Play/Pause & Select buttons on the remote at once.
You’ll have to keep holding these two keys for about 6-8 seconds then release. Your Fire TV Stick should restart automatically.
This soft reset process will clear any cache information and will reboot the system RAM as well.
Factory Reset
To factory reset your Fire TV Stick, go to Settings > My Fire TV > Reset to factory defaults.
Please note: The factory reset will remove all apps, media, account settings and preferences so this should only be performed as a last resort i.e. no other fixes worked.
When you are done factory resetting your Amazon Fire TV Stick, you will need to configure it again by entering Amazon account login details, Wi-Fi information and install your apps before checking if the “Home is Currently Unavailable” error is resolved.
How to contact Amazon Customer Services?
Finally, if all else fails, you’ll need to contact Amazon customer services if you want a more thorough investigation of your problem.
To get in touch with customer services, log into your Amazon account and navigate to the Customer Support Center.
You can submit relevant details about what happened and the Amazon experts will handle everything else for you.
Wrap-Up
That’s all there is to it! If you are currently experiencing the “Home is Currently Unavailable” error on your Fire TV Stick, following the steps above should help resolve the issue.
We hope this tutorial was helpful and we look forward to hearing from you in the comments below.
