When your Fire TV Stick stops working and won’t turn on, it can be incredibly annoying. After all, you purchased the device to enjoy streaming media content with ease.
Fortunately, there are some steps that you can take to troubleshoot and fix the issue so that your Fire TV Stick powers on again. In this tutorial, I will walk you through each step and provide a few tips to help get your Fire TV Stick to turn on.
Tips to fix Fire TV Stick that won’t turn on
Let’s start with some of the basic steps that you can try to fix your Fire TV Stick.
The first thing you should do is check the power cord of your Fire TV Stick. Make sure it’s securely plugged into a functioning outlet and the USB port on the device itself. Also, make sure nothing else is connected to the same outlet.
Only use the Amazon official power adaptor, do not be tempted to use a third party power adaptor.
If the power is working correctly, then you should try restarting AKA soft resetting your Fire TV Stick. To do this, unplug both the power and USB cords from the back of the device for about 30 seconds and then plug them back in.
Alternatively, using your remote, hold down both the Select and Play buttons for approx. 30 seconds to reset your Fire TV Stick without losing data.
Check HDMI Connection
If the Fire TV Stick still won’t turn on, then you should check the HDMI connection. Make sure that your device is securely connected to the TV and that your TV is set to the correct HDMI source.
Top Tip Try a different HDMI cable and bypass any HDMI extender, switch or hub by connecting directly to your TV HDMI port.
Next, you should ensure that you have the latest software version installed on your Fire TV Stick. To do this, carry out the steps in our recent tutorial. If an update is available, then download and install it.
If the problem persists, then you should try booting into Safe Mode. This will allow you to troubleshoot any issues that may be causing your Fire TV Stick to not turn on.
To boot into Safe Mode, you will need an Android OTG cable and PC keyboard. Follow our instructions in this tutorial.
If the above steps don’t work, then you should try a factory reset of your Fire TV Stick. To do this, press and hold the remote’s Right button on the directional pad and Back button simultaneously for 15 seconds, or until you see a “Reset to Factory Defaults“ message appear.
Contact Customer Support
If none of the above steps work then you should contact Amazon customer support for further assistance. Amazon will be able to provide more tailored advice and can replace your device if necessary.
If your Fire TV Stick isn’t turning on, it’s important to first check the power and HDMI connection. If those are secure then you should try a soft reset or an software update. For more complex issues, safe mode and factory resetting can be used to troubleshoot any problems that may be causing the device not to power on.
If all else fails then contact Amazon customer support for further help. With these troubleshooting tips, your Fire TV Stick should be up and running in no time.